FAQ

These are questions we get all the time

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22 articles in this collection
Written by Maia, Andrew🇨🇦, and Matt 🐟

How to adjust Battery Saving Settings on your child's Android device for Safe Lagoon

If your child's device stopped reporting activity some time after installing Safe Lagoon, check for battery saving mode and disable it.
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Written by Andrew🇨🇦
Updated over a week ago

How to disable Safe Mode on Android

Some children activate safe mode on their phones, here is how to prevent that
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Written by Andrew🇨🇦
Updated over a week ago

Accidentally setup your phone as a child's? Here's how to fix that

During installation if you set up your parent device as a child don't worry there is an easy way to correct that.
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Written by Andrew🇨🇦
Updated over a week ago

How to allow access to Android Settings

How to disable the block on Settings so your child can access this area of their device
Maia avatar
Written by Maia
Updated over a week ago

Not seeing all texts? We've seen that before

One sided text reporting or no Group texts or call information is usually a result of the network and can be fixed with a few taps.
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Written by Andrew🇨🇦
Updated over a week ago

How to prevent your child from using guest accounts on Android devices

Some kids just won't stop trying to get around Safe Lagoon. One way they try is to set up Guest Accounts. Here is how to stop that.
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Written by Andrew🇨🇦
Updated over a week ago

Can two parents manage their children's devices from separate devices?

How many parent apps you can use
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Written by Andrew🇨🇦
Updated over a week ago

How to turn off battery optimization on Huawei devices

Here is how to set up your child's Huawei device to allow Safe Lagoon to run non-stop.
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Written by Andrew🇨🇦
Updated over a week ago

How do I update Safe Lagoon?

Its super important to keep your Safe Lagoon apps up to date on both parent's and children's devices
Matt 🐟 avatar
Written by Matt 🐟
Updated over a week ago

We have a mix of iPhones and Androids, will Safe Lagoon work?

How families using different operating systems can use Safe Lagoon
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Written by Andrew🇨🇦
Updated over a week ago

How do I modify my child's profile?

Delete a profile or change the age, picture or avatar of your child's profile.
Matt 🐟 avatar
Written by Matt 🐟
Updated over a week ago

Monitoring Snapchat

Many parents are interested in how to monitor Snapchat activity
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Written by Andrew🇨🇦
Updated over a week ago

What instant messengers do you Monitor?

Safe Lagoon has the ability to monitor IM on androids
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Written by Andrew🇨🇦
Updated over a week ago

Calls and Text Messages monitoring (SMS) - Android only

Can Safe Lagoon track inbound and outbound calls and texts? You bet.
Andrew🇨🇦 avatar
Written by Andrew🇨🇦
Updated over a week ago

How to uninstall Safe Lagoon for Android

If you do have to remove our app this is how to uninstall it
Maia avatar
Written by Maia
Updated over a week ago