FAQ

How to adjust Battery Saving Settings on your child's Android device for Safe Lagoon

If your child's device stopped reporting activity some time after installing Safe Lagoon, check for battery saving mode and disable it.

Written by Andrew🇨🇦
Updated over a week ago

How to disable Safe Mode on Android

Some children activate safe mode on their phones, here is how to prevent that

Written by Andrew🇨🇦
Updated over a week ago

Accidentally setup your phone as a child's? Here's how to fix that

During installation if you set up your parent device as a child don't worry there is an easy way to correct that.

Written by Andrew🇨🇦
Updated over a week ago

How to allow access to Android Settings

How to disable the block on Settings so your child can access this area of their device

Written by Maia
Updated over a week ago

Not seeing all texts? We've seen that before

One sided text reporting or no Group texts or call information is usually a result of the network and can be fixed with a few taps.

Written by Andrew🇨🇦
Updated over a week ago

Using the Screen Mirror

Monitoring your child's screen from your parental dashboard

Written by Andrew🇨🇦
Updated over a week ago

How to prevent your child from using guest accounts on Android devices

Some kids just won't stop trying to get around Safe Lagoon. One way they try is to set up Guest Accounts. Here is how to stop that.

Written by Andrew🇨🇦
Updated over a week ago

Can two parents manage their children's devices from separate devices?

How many parent apps you can use

Written by Andrew🇨🇦
Updated over a week ago

How to turn off battery optimization on Huawei devices

Here is how to set up your child's Huawei device to allow Safe Lagoon to run non-stop.

Written by Andrew🇨🇦
Updated over a week ago

How do I update Safe Lagoon?

Its super important to keep your Safe Lagoon apps up to date on both parent's and children's devices

Written by Matt 🐟
Updated over a week ago

We have a mix of iPhones and Androids, will Safe Lagoon work?

How families using different operating systems can use Safe Lagoon

Written by Andrew🇨🇦
Updated over a week ago

How do I modify my child's profile?

Delete a profile or change the age, picture or avatar of your child's profile.

Written by Matt 🐟
Updated over a week ago

Monitoring Snapchat

Many parents are interested in how to monitor Snapchat activity

Written by Andrew🇨🇦
Updated over a week ago

What instant messengers do you Monitor?

Safe Lagoon has the ability to monitor IM on androids

Written by Andrew🇨🇦
Updated over a week ago

Calls and Text Messages monitoring (SMS) - Android only

Can Safe Lagoon track inbound and outbound calls and texts? You bet.

Written by Andrew🇨🇦
Updated over a week ago

How to uninstall Safe Lagoon for Android

If you do have to remove our app this is how to uninstall it

Written by Maia
Updated over a week ago

How do I control apps on iOS?

I want to block a specific app on iOS

Written by Maia
Updated over a week ago

What settings should I enable on iOS?

Here are some additional settings to help Safe Lagoon work better on iOS

Written by Andrew🇨🇦
Updated over a week ago

Why can Safe Lagoon be deleted from Apple devices?

Why can Safe Lagoon be deleted without a password from iOS

Written by Andrew🇨🇦
Updated over a week ago

My iOS apps are scrambled after a block, what's up with that?

How to prevent your child's iOS apps from getting mixed up.

Written by Andrew🇨🇦
Updated over a week ago

How can I monitor my child if I use an iOS device?

How to monitor when you use an iOS device

Written by Andrew🇨🇦
Updated over a week ago

How can I monitor Whatsapp, Viber and other IM from my child’s iPhone?

Monitoring Instant messengers and texts from iPhones and other iOS devices

Written by Andrew🇨🇦
Updated over a week ago

We use Apple iOS devices what Safe Lagoon features are available to me?

The feature set of iOS is different than that of Android, but we get the job done!

Written by Andrew🇨🇦
Updated over a week ago