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FAQ
FAQ
These are questions we get all the time
23 articles in this collection
Written by
Maia,
Andrew🇨🇦,
and
Matt 🐟
How to adjust Battery Saving Settings on your child's Android device for Safe Lagoon
If your child's device stopped reporting activity some time after installing Safe Lagoon, check for battery saving mode and disable it.
Written by
Andrew🇨🇦
Updated over a week ago
How to disable Safe Mode on Android
Some children activate safe mode on their phones, here is how to prevent that
Written by
Andrew🇨🇦
Updated over a week ago
Accidentally setup your phone as a child's? Here's how to fix that
During installation if you set up your parent device as a child don't worry there is an easy way to correct that.
Written by
Andrew🇨🇦
Updated over a week ago
How to allow access to Android Settings
How to disable the block on Settings so your child can access this area of their device
Written by
Maia
Updated over a week ago
Not seeing all texts? We've seen that before
One sided text reporting or no Group texts or call information is usually a result of the network and can be fixed with a few taps.
Written by
Andrew🇨🇦
Updated over a week ago
Using the Screen Mirror
Monitoring your child's screen from your parental dashboard
Written by
Andrew🇨🇦
Updated over a week ago
How to prevent your child from using guest accounts on Android devices
Some kids just won't stop trying to get around Safe Lagoon. One way they try is to set up Guest Accounts. Here is how to stop that.
Written by
Andrew🇨🇦
Updated over a week ago
Can two parents manage their children's devices from separate devices?
How many parent apps you can use
Written by
Andrew🇨🇦
Updated over a week ago
How to turn off battery optimization on Huawei devices
Here is how to set up your child's Huawei device to allow Safe Lagoon to run non-stop.
Written by
Andrew🇨🇦
Updated over a week ago
How do I update Safe Lagoon?
Its super important to keep your Safe Lagoon apps up to date on both parent's and children's devices
Written by
Matt 🐟
Updated over a week ago
We have a mix of iPhones and Androids, will Safe Lagoon work?
How families using different operating systems can use Safe Lagoon
Written by
Andrew🇨🇦
Updated over a week ago
How do I modify my child's profile?
Delete a profile or change the age, picture or avatar of your child's profile.
Written by
Matt 🐟
Updated over a week ago
Monitoring Snapchat
Many parents are interested in how to monitor Snapchat activity
Written by
Andrew🇨🇦
Updated over a week ago
What instant messengers do you Monitor?
Safe Lagoon has the ability to monitor IM on androids
Written by
Andrew🇨🇦
Updated over a week ago
Calls and Text Messages monitoring (SMS) - Android only
Can Safe Lagoon track inbound and outbound calls and texts? You bet.
Written by
Andrew🇨🇦
Updated over a week ago
How to uninstall Safe Lagoon for Android
If you do have to remove our app this is how to uninstall it
Written by
Maia
Updated over a week ago
Just for Apple (iOS) lovers
How do I control apps on iOS?
I want to block a specific app on iOS
Written by
Maia
Updated over a week ago
What settings should I enable on iOS?
Here are some additional settings to help Safe Lagoon work better on iOS
Written by
Andrew🇨🇦
Updated over a week ago
Why can Safe Lagoon be deleted from Apple devices?
Why can Safe Lagoon be deleted without a password from iOS
Written by
Andrew🇨🇦
Updated over a week ago
My iOS apps are scrambled after a block, what's up with that?
How to prevent your child's iOS apps from getting mixed up.
Written by
Andrew🇨🇦
Updated over a week ago
How can I monitor my child if I use an iOS device?
How to monitor when you use an iOS device
Written by
Andrew🇨🇦
Updated over a week ago
How can I monitor Whatsapp, Viber and other IM from my child’s iPhone?
Monitoring Instant messengers and texts from iPhones and other iOS devices
Written by
Andrew🇨🇦
Updated over a week ago
We use Apple iOS devices what Safe Lagoon features are available to me?
The feature set of iOS is different than that of Android, but we get the job done!
Written by
Andrew🇨🇦
Updated over a week ago