Since the introduction of Android 5, several device manufacturers have added battery saving options that can interfere with Safe Lagoon and prevent it from reporting activity. If your child's device stopped reporting activity some time after installing Safe Lagoon, we advise checking for a battery saving mode on your device.

This article covers these android manufacturers.

  • Huawei
  • Samsung
  • Xiaomi
  • Oppo
  • Zte
  • Asus
  • Wiko
  • Other

Huawei devices:

If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

  1. Go to Settings and in the search bar type "Ignore battery optimization". Tap Ignore battery optimization > Allowed and select All apps from the drop-down menu.
  2. Search for Safe Lagoon and select Allow.
  3. Next, you will need to configure the Phone Manager app. Open Phone Manager, go to Cleanup, and tap the Settings icon on the top right of the screen to disable automatic cleanup.
  4. We also recommend blocking the Phone Manager app with Safe Lagoon and putting it on a backlist to prevent this option from being re-enabled.
  5. Next, you will need to configure the battery settings on your device (you can check the EMUI version on your device by going to Settings >About phone):

EMUI 8

  • On your Huawei device, go to Settings > Battery and disable both Power saving mode and Ultra power saving mode. Tap Launch, then find and tap the Safe Lagoon app to disable the Manage automatically setting. 
  • Ensure Auto-launch, Secondary launch, and Run in background are all enabled and click OK

EMUI 5

  • Go to Settings > Apps > Settings (small gear icon at the bottom of the screen) > Special Access > Usage access > Safe Lagoon and set "Allow usage access" to ON.
  • Still in the Battery options, tap the Settings icon on the top right of the screen and ensure the Power-intensive prompt and Close excessively power-intensive apps settings are disabled

EMUI 3 and 4

  • On your Huawei device, go to Settings > All > Device > Power saving > Protected apps > Safe Lagoon and choose Power-intensive. Go to Settings > All > Device Manager > Startup Manager and add Safe Lagoon. 
  • Go to Settings > Smart Assistance > Notification Panel and uncheck the Notification settings.

 Other Huawei devices:

  • Open Settings > Device > Power saving > Protected apps > Safe Lagoon and turn it ON.
  • Open Settings > Device Manager > Startup Manager and add Safe Lagoon.
  • Disable Ultra Battery mode: Go to Settings > Smart assistance > Notification Panel and uncheck the Notification settings.
  • Block the Phone Manager app with Safe Lagoon and putting it on a backlist to prevent this option from being re-enabled.

Note: depending on the device model these options may vary. You can find them using the search field at the top of the Settings screen.
 

Samsung devices:

Samsung devices with Android 9

  • Go to Settings > Apps, tap the menu icon (three vertical dots) and go to Special Access > Optimize Battery Usage. Change the view to show All apps and make sure to switch off Safe Lagoon's setting.
  • Next, go to Settings > Device Care > Battery > Power mode and select High Performance (or Optimized Performance).

Samsung devices with Android 8

  • Go to Settings > Apps, tap the menu icon (three vertical dots) and go to Special Access > Optimize Battery Usage. Change the view to show All apps and make sure to switch off Safe Lagoon's setting.
  • Go back to Settings > Device Maintenance > Battery > App power saving (Detail) > Safe Lagoon and toggle this option off. Tap Unmonitored Apps > Add apps > Safe Lagoon and tap Done.
  • Next, still under Settings > Device Maintenance > Battery, tap the menu icon (three vertical dots) > Advanced settings > App power monitor and disable Put unused apps to sleep and set the App power monitor to OFF.

Samsung devices with other Android versions

  • Go to Settings > Battery > App power saving (Detail) > Safe Lagoon and toggle the option to OFF.  Next, on the same screen, turn off the App power saving option.
  • Then go to Settings > Power saving > Power saving mode and disable both settings. Make sure Ultra power saving mode is also turned off.

Note: depending on the device model those options may vary. You can find them using the search field at the top of the Settings screen.

Xiaomi devices:

If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

  • Next, go to Settings and in the search bar type "Ignore battery optimization". Tap Ignore battery optimization > Safe Lagoon.
  • On Xiaomi devices that have a battery saving option, go to Settings > Battery & Performance > Manage apps battery usage > Power Saving Modes and toggle the option to OFF.
  • On some Xiaomi devices, you will also need to go to the Security app > Permissions > Autostart. Select Safe Lagoon so it has accessibility permission on start.

Oppo devices:

If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

  • Go to Settings > App Management > Safe Lagoon > Enable Allow Auto Startup.
  • Tap Power Saver and select Allow Background Running.
  • On Oppo devices that have a 'Security Center', open the Security Center app and go to Privacy Permissions > Startup manager > Allow Safe Lagoon.
  • On some Oppo devices (eg. R9, R11, and A37f) you will need to go to Settings > Battery > Others > Safe Lagoon and uncheck all settings.
  • On some other devices, you will need to go to Settings > Battery and storage > Battery manager and turn off Smart power saving. Tap Power consumption details > Optimize for excessive power consumption and uncheck Safe Lagoon.

ZTE devices:

If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

  • Next, go to Settings and in the search bar type "Ignore battery optimization". Tap Ignore battery optimization > Safe Lagoon.
  • On ZTE devices, you will need to disable Smart Power Save, and go to Settings > Power manager > Power management for apps. Look for Safe Lagoon and turn all options OFF.

Asus devices:

If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

  • Next, go to Settings and in the search bar type "Ignore battery optimization". Tap Ignore battery optimization > Safe Lagoon.
  • Open the Asus Start Up Manager app and set Safe Lagoon to Autostart. After that, please block this app with Safe Lagoon and putting it on a backlist to prevent this option from being re-enabled

Wiko devices:

If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

  • Next, go to Settings and in the search bar type "Ignore battery optimization". Tap Ignore battery optimization > Safe Lagoon.
  • Go to Settings > Protected Applications and set Safe Lagoon as a Protected app.

Other devices:

  • We recommend that you check for a Battery Saving mode in your device Settings.
  • On some devices, you will need to grant Safe Lagoon special battery usage permission in Settings > Battery > Menu (the three vertical dots) > Battery Optimization > All apps > Safe Lagoon.
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