We encourage you to discuss with your child that Safe Lagoon is being used to assist you in keeping them safe. But that doesn't mean that they won't try to remove our app.

Our default settings allow for easy uninstall (the same way you would with any other app), but in some cases, parents have had the app removed by their children, or their friends, without permission leaving them unprotected. 

To address this, we have created a setting to prevent the unauthorized removal of Safe Lagoon for Android so it can be set to require the participation of a parent before being removed from the child’s device.

Step 1. Open the Safe Lagoon app on your child’s device.
Step 2. tap the “Settings” icon in the top right of the screen.
Step 3. Enter the password protected menu
Step 4. Press the “Block Uninstall” button.
Step 5. Follow the setup wizard. It’s easy.
Step 6. Exit Settings by tapping the "Exit this Menu" 

Now Safe Lagoon can’t be uninstalled without entering your PIN code.

For parents using iOS, we are quite limited regarding protection from uninstalling. There is no PIN code protection - although if the app is deleted the Safe Lagoon Management Profile will continue to work as will the link to iCloud where we retrieve photo, video and location information.

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